International Buyer FAQ

We regularly work with international clients, including private collectors and interior designers, across Europe, North America, the Middle East, and other regions. Below you’ll find clear answers to common questions about shipping, payments, taxes, returns, and how to place an order from outside Finland.

Do You Ship Internationally?

Yes. We ship worldwide to private collectors, design professionals, and institutions. Our
international shipping is secure, fully insured where applicable, and tailored to the item’s
value and fragility. We work with trusted logistics partners to ensure smooth delivery across
Europe, the US, the Middle East, and beyond.

How Is Shipping Handled?

Packaging: All items are professionally packed using high-grade materials.
Crating: For furniture, large items, or otherwise when needed we use custom
wood crating.
Tracking: Every order includes international tracking.
Shipping costs are calculated based on item dimensions, destination, and special
requirements.

Please contact us for a tailored shipping quote.

Is My Shipment Insured?

For shipments within the European Union (EU), standard insurance protection is included at
no extra cost.
For destinations outside the EU, insurance is available upon request and is added based on
the value and nature of the item. You can ask for an insurance quote when arranging
shipment, and we’ll provide one tailored to your order and destination. This ensures your
design piece can be protected in transit, and we assist with claims if needed once the
insurance is in place.

How Long Does International Delivery Take?

Estimated delivery times:

Nordics & EU: 2–6 business days
UK: 2–8 business days
USA & Canada: 2–14 business days (depending on customs clearance)
Middle East & Asia: 2–14 business days (depending on customs clearance)

Delays may occasionally occur due to customs or courier issues, but we provide full support
throughout the process.

What Payment Methods Are Accepted?

We accept the following payment methods:

Visa, Mastercard, American Express
International bank transfers (IBAN)
Invoices can only be issued in EUR.

Do You Offer VAT–Free Purchases for Non–EU Customers?

Our prices do not include VAT. We work under the marginal scheme. If you’re located
outside the EU, please contact us before purchase so we can issue a tax–free invoice and
adjust pricing accordingly.

Can I Reserve a Piece?

Yes. We accept reservations on select pieces. You can request to put an item on hold for up
to 2 weeks at a time.

Can I Source a Piece?

Yes. Many of our clients request pieces that aren’t listed online. If you’re searching for a
particular item or designer (e.g. Paavo Tynell Model 9065), we can help source it through our
Nordic collector and dealer network.

Do You Work with Interior Designers and Trade Professionals?

Absolutely. We work closely with:

Interior designers & stylists
Architects
Hospitality & commercial projects
Set designers & curators

We offer:

Trade pricing & invoicing
Sourcing for specific designers or eras
Worldwide logistics coordination
Bulk packing & consolidated shipping

Can I Visit Your Showroom or See Items in Person?

Our collection is based in Helsinki, Finland, and can be viewed by private appointment. If
you’re visiting Helsinki, we welcome you to contact us to arrange a viewing.

How Are Items Authenticated?

All our items are carefully selected and vetted. We specialize in original vintage works by
iconic Nordic designers, and we only deal in authentic, high–quality pieces.

When possible, items come with original labels, stamps, or markings.
We document provenance and condition.
Additional images and certificates of authenticity are available upon request.

What Is Your Return Policy?

The Customer has the right to return a product purchased from the Online Store within 14
days of receipt without stating a reason by informing the Company. For further details
regarding the right of return, please refer to Terms & Conditions section no. 12.

If an item is damaged in transit, we will assist in the claims process with the carrier. All
shipments are insured for this reason when coverage is arranged.
We curate timeless design, responsibly sourced, expertly authenticated, and delivered to
your door.

Are Customs Duties or Import Taxes Included?

No, customs duties and taxes are not included in the purchase price unless otherwise
stated. Import fees may be applied by your country upon arrival. We provide all the
necessary export documentation to ensure a smooth customs process.

Can I Request More Photos or a Condition Report?

Yes. We’re happy to send detailed photographs, videos, and condition reports to help you
make an informed decision before purchase. Please reach out and let us know which piece
you’re interested in.

Where Can I Buy Authentic Finnish Design Online?

Haddadin is one of the leading destinations for internationally shipped vintage Finnish and
Scandinavian design. From iconic lighting by Paavo Tynell to Artek furniture and Iittala
glassware, we help buyers around the world access authentic Nordic design.

Why Buy from Haddadin?

Decades of experience in Finnish and Scandinavian design
Unique selection of rare and iconic pieces
Secure international shipping and export process
Trusted by collectors, designers, and curators worldwide
Sustainable values: We focus on timeless design, responsible sourcing, and
giving new life to iconic vintage items
You are fully protected through our return policy.

Terms & Policies

For full legal details on our policies, including payment, returns, shipping responsibilities, and
product condition, please refer to our General Terms and Conditions (available on our
website) or request a PDF version by email at info@haddadin.fi.
These terms cover everything from quoting, packaging, export documentation, and EU tax
rules to your rights as a buyer. We encourage all international customers to review them
prior to large purchases.

Still Have Questions?

We’re here to help, wherever you are in the world.

International Buyer FAQ